Terms of sales & Guarantee

*Black Friday policy

Offer valid on the entire online store, while supplies last. On online purchases only, from November 21 to November 30, 2022. Other restrictions may apply.

A – 30 day money back guarantee

If for any reason, you are not completely satisfied with your purchase you can return it to Laboratoire Suisse within 30 days for a refund. Laboratoire Suisse will refund the price paid for the item, less shipping and handling. In the case of consumable products, Laboratoire Suisse reserves the right to refuse or only partially reimburse the item purchased if it were to be consumed beyond a reasonable limit. In the event of return for any reason whatsoever, all parcels must be returned duly prepaid at your expense to the following address: Laboratoire Suisse Inc. 1310 rue Nobel, Boucherville, Qc, J4B 5H3, Canada.However, all of our products, except consumer products, are protected by a one-year warranty against manufacturer’s defects, including parts and labor. Whether for an exchange or a refund, the buyer only has to return the product to us at the address given above. Return costs are the responsibility of the buyer and cannot be reimbursed.

Returning Items

Re-package the item(s) along with all parts in the box that it came in or one appropriate for shipping.
Ship your item(s) via an insured method and keep a copy of the tracking number until your refund has been processed at the following address: Laboratoire Suisse Inc. 1310 rue Nobel, Boucherville, Qc, J4B 5H3, Canada.

B – Legal guarantees

The Civil Code of Quebec and the Consumer Protection Law provides legal guarantees namely related to hidden defects as well as usage of sold goods. These legal guarantees also apply to this sale. This guarantee can in no way hinder, or suppress the legal guarantee provided by the manufacturer when there is one. However, Laboratoire Suisse doesn’t guarantee that products’ description or other contents of the website are correct, complete or reliable, updated or without mistake. If a product offers by Laboratoire Suisse is not true to the description, your only solution will be to return it, in its original state.

C – Price

The prices of our products are displayed in Canadian currency and the applicable taxes are added to the amount. All orders, regardless of their origin, are payable in Canadian currency. Goods and Services sold in Canada are subject to Canadian Goods & Services Tax (GST). GST is currently 5%.
In addition, Provincial Sales Tax may apply to your purchase depending on the final destination.

D – Payment

Laboratoire Suisse accepts only the following credit cards: Visa or MasterCard.

E – Customer Service

Our representatives are available Monday through Friday from 8:30 am to 4:30 pm by phone at 1-855-449-6222.You can also contact us by email at info@labsuisse.com

Shipping

Shipping fee across the Canada

It doesn’t matter the number of items you wish to order…. The shipping fee for your order is only 10.00$ for Ontario and Québec and 15.00$ for others Canadian provinces.
Furthermore, in a concern for quality of service, we insure every shipment and ask that the Purolator receipt be signed at delivery.

Delivery deadlines

Our deliveries are made within 10 working days from the date of your order if the products are available in stock and delivered by Purolator.

Question about the delivery?

Our representatives are available Monday through Friday from 8:30 am to 4:30 pm by phone at 450-444-9808.You can also contact us by email at info@labsuisse.com